Our support team is ready to help with account enquiries, deposits and withdrawals, payment methods, technical issues or questions about slots, live casino, sportsbook and active promotions. If you need assistance with bonus balance, free spins, verification or general queries contact us and we will respond promptly. We can also guide on verification and responsible gambling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email reply within 24 hours) |
| General enquiries | [email protected] (corporate and general enquiries) |
| Affiliate enquiries | [email protected] (partner team, response within 48 hours) |
| Payments | [email protected] (withdrawals and verification queries) |
| Phone | +44 20 7946 0821 (call for urgent account help) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing concise information helps us investigate quickly and prevents delays in resolving your enquiry.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions and account requests are usually handled quickly, while complex issues - such as verification, payment investigations or compliance checks - may take longer depending on their nature. Response times can also vary with peak demand, and we'll keep you updated on progress until the issue is resolved.
Feedback
We want to hear from you! Share feedback, suggestions or ideas to improve the site, promotions or game selection. Every message is reviewed and used to make the service smoother, fairer and easier to use. Send your thoughts via the in-site feedback form or contact our team - we read everything and act on common suggestions to improve your experience.